Frequently
Asked Questions
General
1.
Can my flower order
be changed or
cancelled once it
has been placed?
If
your order has not
been released to the
supplier we would be
more than happy to
make any changes or
cancel the order.
Changes cannot be
made the day of
shipping or
delivery. During
floral holidays we
need to receive all
changes or
cancellations at
least five
business days prior
to the delivery
date. For inquiries
regarding changes or
cancellations we
suggest sending an
email or contacting
our customer service
department by
calling
1-618-616-1156.
2.
Can I customize my
order?
We are not able to
process special
requests. Please
visit our Online
catalogue to view
our available
products.
3.
Will I get an order
confirmation?
If
you have provided us
with a valid email
address, you will
receive an automated
e-mail confirmation
the day you place
your order. If your
order is placed
after business
hours, you will
receive your
confirmation on the
next available
business day. Your
tracking number will
follow closer to the
actual date of
shipping. Please
note that if the
order is held in
your shopping cart
and it is received
after our supplier
cut-off time, the
order will not be
processed and an
email will be sent
to you regarding the
cancellation of the
order on the next
business day.
4.
I placed my order
and did not receive
an email
confirmation. What
happened?
If
you did not receive
an email
confirmation it is
possible that the
email address may
have been entered
incorrectly. It is
also possible that
the email bounced
back because of a
full mailbox or it
entered a bulk
folder or spam guard
folder. If your
order was placed
after business
hours, you will
receive your
confirmation the
next available
business day.
8.
Can I send flowers
anonymously?
We
prefer that all
orders have a
signature on the
personalized
message, although it
is ultimately your
decision. If a
recipient contacts
our customer service
department
questioning the
sender of the
flowers, we are
unable to reveal any
sender information
due to our privacy
policy.
9.
Why can't I have
flowers delivered on
Sunday or Monday?
In
order for our
flowers to be of
fresh quality, we
require our flowers
to be shipped by
overnight courier.
Our courier service
does not ship
packages on Saturday
or Sunday for
deliveries on Sunday
and Monday.
10. How far in
advance can I place
my order?
You
can place your order
up to 90 days in
advance from the
intended delivery
date.
11. Why am I unable
to place two orders
to go to one person
and pay one shipping
charge?
Each
bouquet is shipped
separately in a gift
box; therefore each
box requires a
separate shipping
cost. In order for
the multiple
products to be sent,
each order will have
to be placed
separately.
Shipping/Delivery
1.
What information
should be included
when placing an
order going to a
hospital or large
office complex?
Please include the
following
information:
Recipients First and
Last Name, Company
or Hospital Name,
Full Street Address,
Floor Number and
Room or Suite
Number. We
strongly suggest
contacting the
Company or Hospital
to find out their
policy on
deliveries. For
example, most
courier deliveries
are required to go
to the shipping and
receiving department
as the courier does
not have permission
to deliver directly
to the recipient.
When sending to a
hospital, please
ensure the patient
will not be
discharged from the
hospital prior to or
on the day of the
flower delivery.
When sending to a
company please
ensure the recipient
is working on the
day of delivery.
2.
Do you ship
Internationally?
We
currently do not
deliver
internationally. If
you would like
flowers delivered
internationally, we
suggest contacting a
local florist who
provides
international
service.
3.
Can I request a
specific delivery
time?
Delivery times are
based upon the
courier's scheduled
routes. We are not
able to specify or
guarantee a delivery
time.
4.
Do you deliver to
Apartment Buildings?
Yes.
When placing your
order, be sure the
apartment number is
included in the
address. Any
omissions or errors
may delay delivery a
minimum of one
additional business
day. As most
apartment buildings
are secure, the
delivery person will
have to buzz the
proper apartment to
notify the recipient
there is a delivery.
The delivery policy
to apartment
buildings in general
is that there must
be someone at the
apartment to
successfully
complete delivery.
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